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Oracle Retail Cloud Services: Unplanned Outage Notifications, FAQs and Related Information (Doc ID 2859261.1)

Last updated on APRIL 11, 2024

Applies to:

Oracle Retail Merchandising Foundation Cloud Service
Oracle Retail Integration Cloud Service
Oracle Retail Brand Compliance Management Cloud Service
Oracle Retail Xstore Office Cloud Service
Oracle XBRi Cloud Service
Information in this document applies to any platform.

Purpose

 This document is intended to provide information to Customers, Implementation partners on unplanned outages that they may experience with their Oracle Retail Cloud Service (s) and what to expect during and after an outage incident.

Scope

Oracle Retail Cloud Services

Details

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In this Document
Purpose
Scope
Details
 Frequently Asked Questions (FAQs)
 Will Oracle provide a Post Incident Report (PIR) commonly referred to as Root Cause Analysis (RCA) after an outage incident has been resolved?

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