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Oracle Retail Cloud Services: Unplanned Outage Notifications, FAQs and Related Information (Doc ID 2859261.1)

Last updated on MARCH 21, 2023

Applies to:

Oracle Retail Customer Management and Segmentation Foundation
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service
Oracle Retail Invoice Matching Cloud Service
Oracle Retail Merchandising Foundation Cloud Service
Oracle Retail Science Platform Cloud Service
Information in this document applies to any platform.

Purpose

 This document is intended to provide information to Customers, Implementation partners on unplanned outages that they may experience with their Oracle Retail Cloud Service (s) and what to expect during and after an outage incident.

Scope

Oracle Retail Cloud Services

Details

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In this Document
Purpose
Scope
Details
 Frequently Asked Questions (FAQs)
 Will Oracle provide a Post Incident Report (PIR) commonly referred to as Root Cause Analysis (RCA) after an outage incident has been resolved?

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