Installed Based Asset Pop-Up Window In Service Request Does Not Show Scrollbars
(Doc ID 2859805.1)
Last updated on MAY 06, 2022
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.21.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.10.0 version, Service Request
ACTUAL BEHAVIOR
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When clicking the IB Asset link in a Service Request, the asset's details are displayed in a popup window but this window does not have scrollbars so it's not possible to scroll down to fields at the bottom of the page which aren't shown due to lack of vertical screen real-estate.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Service module
2. Service request --> search for a service request --> click on IB asset
3. IB Asset pop-up window in SR does not show scrollbars so cannot scroll down the page
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |