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33646393 - Credit Note Matching - Summary Match Option Not Working (Doc ID 2861286.1)

Last updated on APRIL 07, 2022

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 19.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to summary match credit note and credit note request created from an RTV, the following error occurs:


ERROR
-----------------------
An application error occurred


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Need to have a Credit Note Request for an RTV, and a Credit Note, where there is ad difference. In out case, it is quantity and the quantity in the RTV is higher.

1) Enter Credit Note Matching->Summary Match, from the Task bar.
2) Select RTV Order No and Supplier Site (unfortunately even providing the RTV number still ask for additional parameter)
3) Select Credit Note and Credit Note Request from list below.
4) click Summary Match button



Cause

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In this Document
Symptoms
Cause
Solution
References


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