My Oracle Support Banner

Is It Possible To Limit The Field Of Messages On SR? (Doc ID 2861823.1)

Last updated on JULY 25, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.21.10.0 version, Service Request

Is it possible to limit the field of messages on SR? The goal is for Agents only enter SmartText options, nothing else. 

Navigation from Homepage:

1. Service

2. Service Requests

3. Open existing Service Request or Create New Service Request

4. Messages

5. Click Compose, select Response

 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.