Is It Possible To Limit The Field Of Messages On SR?
(Doc ID 2861823.1)
Last updated on JULY 25, 2022
Applies to:Oracle Fusion B2B Service Cloud Service - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
On : 184.108.40.206.0 version, Service Request
Is it possible to limit the field of messages on SR? The goal is for Agents only enter SmartText options, nothing else.
Navigation from Homepage:
2. Service Requests
3. Open existing Service Request or Create New Service Request
5. Click Compose, select Response
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