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Oracle Intelligent Advisor Rounds Down last two digits of Object ID (Doc ID 2861917.1)

Last updated on APRIL 19, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Symptoms

Policy Automation embedded in a Digital Customer Service rounds down last two digits of a custom object Id. This makes it impossible to set the ID do a DCL later on in the interview since the IDs are incorrect.

For instance, Fuel Type object Propane should have the ID 300000004422321, but shows as 300000004422300

Cause

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In this Document
Symptoms
Cause
Solution


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