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Unable To Promote Account To Partner (Doc ID 2862305.1)

Last updated on AUGUST 03, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Partner Management

Unable to promote Account to Partner

Getting error when trying to promote Account to Partner account:
Error: A record with the value 754351 already exists. Enter a unique value.

We have a Sales Account in our system that we need to promote to a Partner account.
Click on Create Partner
Remove owner
Remove Partner number and put current Sales Account Customer Number in the Partner number field.
Enter address info
Save and Continue
Then get the error


When searching for the Partner in the UI and REST it does not show up.

A record with the value xxxx already exists. Enter a unique value.

The issue has the following business impact:
Due to this issue, users cannot promote Account to Partner Account.




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