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Error [The file virus scanning is set to active, but the scan service is unavailable] When Importing Data Table Via SFTP (Doc ID 2862448.1)

Last updated on JANUARY 30, 2023

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 21 B Patch 8 and later
Information in this document applies to any platform.

Symptoms

When importing data tables via SFTP,  the import file will be consumed by the CPQ, but the data table will not be updated with new values.  When navigating to Admin > Data Tables > Menu Icon > Status Logs a failed import can be found with the following error message:


The file virus scanning is set to active, but the scan service is unavailable

Changes

N/A

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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