Automatic Receipt Creation Fails With HTTP 500 Error For Credit Cards (Doc ID 2863579.1)

Last updated on MAY 03, 2022

Applies to:

Symptoms

On : 11.13.22.01.0 version, Customer Payments (Receipts)

Automatic Receipt Creation for credit card invoice is failing with error:

Oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.DynamicParameter::formattedUrl: https://ics2wstest.ic3.com/commerce/1.x/transactionProcessor
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.entity.TransmissionConfigurationEOImpl::transmitRef: null
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.entity.TransmissionConfigurationEOImpl::Exit
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.entity.TransmissionConfigurationEOImpl::handleRequestPayload: payload.available()= 2258
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.entity.TransmissionConfigurationEOImpl::handleRequestPayload: no public key set.
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.HttpPostFunction::proxy: null
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.HttpPostFunction::noproxy_domain: null
oracle.apps.financials.payments.shared.util.publicEntity.common.util.net.HttpUtil::ENTER
oracle.apps.financials.payments.shared.util.publicEntity.common.util.net.NetUtil::ENTER
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.HttpPostFunction::Done Basic Authentication
oracle.apps.financials.payments.shared.util.publicEntity.common.util.net.HttpUtil::seting SSL socket factory
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.HttpPostFunction::After Config
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.HttpPostFunction::HTTP ResponseCode: 500
oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.HttpPostFunction::IO Error: java.io.IOException: Server returned HTTP response code: 500 for URL: https://ics2wstest.ic3.com/commerce/1.x/transactionProcessor
oracle.apps.financials.payments.shared.util.publicModel.common.util.CodePoint::java.lang.reflect.InvocationTargetException
oracle.apps.financials.payments.shared.util.publicModel.common.util.CodePoint::oracle.apps.fnd.applcore.messages.ApplcoreException: JBO-IBY:::IBY_0001: <MESSAGE><NUMBER>IBY-825220</NUMBER><TEXT>The payment system isn't responding. Verify system setup or resubmit the request later.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create credit card invoices.
2. Submit the process Create Automatic Receipt Batch
3. Check the status of Create Automatic Receipt Batch: Subprocess. It is ending in warning.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create automatic receipts 

Cause

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