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Adding Non Ranged Item to Unit Amount Stock Count Fails With 'A severe system error has occurred. Please contact system administrator.' Error (Doc ID 2864621.1)

Last updated on AUGUST 10, 2022

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 19.4 and later
Information in this document applies to any platform.


When manually adding a Non Ranged Item into a Unit Amount Stock Count, it fails with a system error. The item is part of the stock count merchandise hierarchy components.


A severe system error has occurred. Please contact system administrator.

Steps to Reproduce:

1. Create a Product Group using the following options:

- Variances = 0
- Counting Method: Third Party
- Hierarchy Breakdown:  Department A
- Auto-Authorize unchecked
- All Item Statuses checked
- All SOH Item Positions checked

2. Product Group Components

- Choose department A

3. Schedule SC for tomorrow

4. Run the GenerateUnitandAmountStockCount Batch job to extract the stock count

5. On the day of the stock count:
5.1. Upload a file containing an Item that belongs to the sample department A, but is not ranged to the store

6. Go to Stock Count Authorization screen

7. Check that the item is in "Rejected Items" section with the status "Item Not At Store"
7.1. Go to Detail Section and press "Edit" Button
7.2. At the item field, add the ItemID and Apply

A severe system error has occurred. Please contact system administrator.




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