Unable To Attach The Document In CustomerWorkOrderAttachment (Doc ID 2865554.1)

Last updated on AUGUST 16, 2024

Applies to:

Symptoms

When customer is trying to create the attachment in CustomerWorkOrders using Engagement Cloud adapter. (Note : This is market place code)
They are getting the below error

Application][Operation:create][ActionID:Ei2][ActionName:Invoke_CX_CreateCustomerWorkOrderAttachment][ActionType:Invoke]: [[
Fault:
<soap-env:Fault xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/"><faultcode xmlns:faultsrc="http://xmlns.oracle.com/cloud/adapter/osc/Invoke_CX_CreateCustomerWorkOrderAttachment_REQUEST">faultsrc:APIInvocationError</faultcode><faultstring>ICS runtime execution error</faultstring><detail><ICSfaultVar> <nstrgmpr:APIInvocationError xmlns:nstrgmpr="http://xmlns.oracle.com/cloud/adapter/osc/Invoke_CX_CreateCustomerWorkOrderAttachment_REQUEST/types"><nstrgmpr:type/><nstrgmpr:title/><nstrgmpr:detail/><nstrgmpr:errorCode/><nstrgmpr:errorDetails><nstrgmpr:type>http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.4.1</nstrgmpr:type><nstrgmpr:title>Bad Request</nstrgmpr:title><nstrgmpr:errorCode>400</nstrgmpr:errorCode><nstrgmpr:errorPath><![CDATA[POST https://xxxxxxxxxx:443/crmRestApi/resources/11.13.18.05/customerWorkOrders/0000027020/child/Attachment returned a response status of 400 Bad Request]]></nstrgmpr:errorPath><nstrgmpr:instance><![CDATA[Permission to insert or update documents is denied due to data security rules. Permission to insert or update this attachment is denied due to the data security rules.

Cause

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