Work Order Created Through B2B Integration With OFSC Is Not Displaying All The Work Areas And The Work Order Area Is Not Returning All The Expected Values (Doc ID 2865635.1)

Last updated on AUGUST 07, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Symptoms

1) While creating WO order from B2B, based on the standard integration between B2B and Oracle Field Service Cloud (OFSC), the integration has to show only those Work areas (Buckets in OFSC) based on the work zones, but it is actually showing all Work areas.

2) The Work Order area also does not display any values for other selected Type values other than Billable repair.

Cause

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In this Document

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Work Order Created Through B2B Integration With OFSC Is Not Displaying All The Work Areas And The Work Order Area Is Not Returning All The Expected Values (Doc ID 2865635.1)

Applies to:

Symptoms

Cause

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Don't have a My Oracle Support account? Click to get started!