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When Importing Party Addresses As Primary Addresses, The Existing Primary Remains A Primary As Well. (Doc ID 2866996.1)

Last updated on MAY 03, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.21.04.0 to 11.13.21.10.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

 When importing a Primary Party Address the primary flag for the existing address for the party is not reset and leading to both address as Primary

 Steps to Reproduce:

1.Via import management -> Account -> enable high volume unchecked -  import account with just minimal set of attributes

SourceSystem,SourceSystemReferenceValue,OrganizationName

DNB,DNB-ACCT-1000-STD,Std Imp Inc

DNB,DNB-ACCT-2000-STD,Std Imp Inc

 

2.Via import management -> Address -> enable high volume unchecked – import 1 primary address for each account

PartySourceSystem,PartySourceSystemReferenceValue,SourceSystem,SourceSystemReferenceValue,Country,PrimaryFlag,Address1

DNB,DNB-ACCT-1000-STD,DNB,DNB-ADDR-1000-STD,US,Y,Std first prmry address

DNB,DNB-ACCT-2000-STD,DNB,DNB-ADDR-2000-STD,US,Y,Std first prmry address

 

3. Via import management -> Address -> enable high volume unchecked – import 1 primary address for each account. Customer wants this latest address (which is actually the second address) to be primary

PartySourceSystem,PartySourceSystemReferenceValue,SourceSystem,SourceSystemReferenceValue,Country,PrimaryFlag,Address1

DNB,DNB-ACCT-1000-STD,DNB,DNB-ADDR-1001-STD,US,Y,Std Second primary address

DNB,DNB-ACCT-2000-STD,DNB,DNB-ADDR-2001-STD,US,Y,Std Second primary address

 

Expectation : the second address to be marked as primary and the first address (imported via step 2) to be reset as not primary.

Actual : both the addresses are left behind as primary

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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