When Importing Party Addresses As Primary Addresses, The Existing Primary Remains A Primary As Well.
(Doc ID 2866996.1)
Last updated on OCTOBER 14, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.21.04.0 to 11.13.21.10.0 [Release 1.0]Information in this document applies to any platform.
Symptoms
When importing a Primary Party Address the primary flag for the existing address for the party is not reset and leading to both address as Primary
Steps to Reproduce:
1.Via import management -> Account -> enable high volume unchecked - import account with just minimal set of attributes
SourceSystem,SourceSystemReferenceValue,OrganizationName
DNB,DNB-ACCT-1000-STD,Std Imp Inc
DNB,DNB-ACCT-2000-STD,Std Imp Inc
2.Via import management -> Address -> enable high volume unchecked – import 1 primary address for each account
PartySourceSystem,PartySourceSystemReferenceValue,SourceSystem,SourceSystemReferenceValue,Country,PrimaryFlag,Address1
DNB,DNB-ACCT-1000-STD,DNB,DNB-ADDR-1000-STD,US,Y,Std first prmry address
DNB,DNB-ACCT-2000-STD,DNB,DNB-ADDR-2000-STD,US,Y,Std first prmry address
3. Via import management -> Address -> enable high volume unchecked – import 1 primary address for each account. Customer wants this latest address (which is actually the second address) to be primary
PartySourceSystem,PartySourceSystemReferenceValue,SourceSystem,SourceSystemReferenceValue,Country,PrimaryFlag,Address1
DNB,DNB-ACCT-1000-STD,DNB,DNB-ADDR-1001-STD,US,Y,Std Second primary address
DNB,DNB-ACCT-2000-STD,DNB,DNB-ADDR-2001-STD,US,Y,Std Second primary address
Expectation : the second address to be marked as primary and the first address (imported via step 2) to be reset as not primary.
Actual : both the addresses are left behind as primary
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |