My Oracle Support Banner

Bell Email Notifications are Not Triggering For SR Assignment (Doc ID 2867611.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Symptoms

The customer has configured the email & bell notification for SR assignment in the system using the following documentation:

https://docs.oracle.com/en/cloud/saas/b2b-service/22a/faiec/service-request-assigned.html#s20071614
https://docs.oracle.com/en/cloud/saas/b2b-service/22a/faiec/set-notification-preferences.html#s20066667

The customer received the bell notifications and browser notifications when an existing SR is reassigned but the Email Notifications are not received

⛆ Note: The from email address is configured through the SVC_OUTBOUND_EMAIL_FROM profile option.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.