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Bell Email Notifications are Not Triggering For SR Assignment (Doc ID 2867611.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


The customer has configured the email & bell notification for SR assignment in the system using the following documentation:

The customer received the bell notifications and browser notifications when an existing SR is reassigned but the Email Notifications are not received

⛆ Note: The from email address is configured through the SVC_OUTBOUND_EMAIL_FROM profile option.




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