Bell Email Notifications are Not Triggering For SR Assignment
(Doc ID 2867611.1)
Last updated on MAY 06, 2022
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.22.01.0 and laterInformation in this document applies to any platform.
Symptoms
The customer has configured the email & bell notification for SR assignment in the system using the following documentation:
https://docs.oracle.com/en/cloud/saas/b2b-service/22a/faiec/service-request-assigned.html#s20071614
https://docs.oracle.com/en/cloud/saas/b2b-service/22a/faiec/set-notification-preferences.html#s20066667
The customer received the bell notifications and browser notifications when an existing SR is reassigned but the Email Notifications are not received
⛆ Note: The from email address is configured through the SVC_OUTBOUND_EMAIL_FROM profile option.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |