Unable To View Adjustment In Approved Status Via Billing > Approve Adjustments (Doc ID 2870386.1)

Last updated on MAY 30, 2022

Applies to:

Goal

Unable to view adjustment in Approved status via Billing > Approve Adjustments

1. Create a test user and assign delivered roles Accounts Receivable Manager, Accounts Receivable Specialist, and Application Implementation Consultant assigned to their user account
2. Add data access to all business units and all reference data sets for all three roles for that user account
3. Run required security synchronization jobs
4. Log in as user and go to Navigator > Billing > Task Pane > Approve Adjustments
5. Leave all search criteria blank with the exception of Adjustment Status, which should be set to Equals Approved

There should be adjustments visible with Status = Approved. However, no results show in the display.
 

Solution

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