For Some Contacts The Orders Are Not Displaying In The Customer 360 Dashboard
(Doc ID 2870809.1)
Last updated on JULY 19, 2023
Applies to:
Oracle Fusion Digital Experience for Communications - Care Experience - Version 11.13.21.10.0 and laterInformation in this document applies to any platform.
Symptoms
When attempting to view the 360 dashboard for a contact
the following error occurs in the orders tile and no orders are displayed.
This error is happening for one(some) user
ERROR
-----------------------
Internal server error
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to the contact center
2. Select a contact
3. View the customer 360 dashboard.
4. The orders tile is showing an 'Internal Server Error'
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |