My Oracle Support Banner

In My Knowledge keywords are not always highlighted in the search result excerpt (Doc ID 2872366.1)

Last updated on JUNE 20, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Goal

Qn1:On : 11.13.22.01.0 version, Knowledge

KM Keyword Highlight Feature not always working

When searching in My Knowledge with keywords, the keywords are not always highlighted in the search result excerpt. It's seems random when they are highlighted and when not. 
Why keywords not always highlighted in the search result excerpt?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.