Resources Are Not Found When Trying To Assign Them To A Queue
(Doc ID 2873110.1)
Last updated on JANUARY 15, 2024
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.01.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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When trying to assign resources to a queue
EXPECTED BEHAVIOR
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Expect to be able to assign an agent to the queue.
STEPS
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The issue can be reproduced at will with the following steps:
1) Navigate to Setup and Maintenance > Help Desk > Manage Queues for Internal Help Desk Requests
2) Click on Queue, "DC3" to edit
3) Click on Resources tab, click on 'Add Resources'
4) Search for the user. No result is found.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |