When Using Profile SVC_DEFAULT_CRM_CALENDAR, Why Is The Manage Availability Schedule Not Shown? (Doc ID 2873557.1)

Last updated on JULY 27, 2022

Applies to:

Goal

On : 11.13.22.04.0 version, Service Request

When Using Profile SVC_DEFAULT_CRM_CALENDAR, Why Is The Manage Availability Schedule Not Shown?

After creating a calendar schedule using 'Manage Availability' under Subscription Management,  cannot see the created schedule on the dropdown of profile option "SVC_DEFAULT_CRM_CALENDAR" under Manage Service Request Profile Options. The same process under Contract Management and the created schedule is available on the dropdown of "SVC_DEFAULT_CRM_CALENDAR".

Is there a way that the schedules created under Subscription management, Manage Availability will be available on the profile option "SVC_DEFAULT_CRM_CALENDAR"?
 

Solution

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