Fusion Benefits: Participant Cannot Change Beneficiaries from Self Service Page
(Doc ID 2875158.1)
Last updated on DECEMBER 02, 2024
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.13.21.10.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
---------------
The Change Beneficiaries icon has been enabled on benefits self service page but it is not working as per the requirement.
The following message is seen when participant tries to Change beneficiaries:
There aren't any applicable enrollments to change beneficiaries using this page. Use the benefits page instead to check for enrollment opportunities.
EXPECTED BEHAVIOR
-----------------------
Employee should be able to change beneficiaries any time
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable Change Beneficiaries as per https://www.oracle.com/webfolder/technetwork/tutorials/tutorial/cloud/r13/wn/benefits/releases/21D/21D-benefits-wn.htm#F19520
2. Login as Employee> go to Change Beneficiaries: page shows message above
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot change beneficiaries
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |