My Oracle Support Banner

Outlook 365: Plugin Broken After Changing All Their User's Email Address Domain (Doc ID 2877755.1)

Last updated on NOVEMBER 27, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.01.0 version, Microsoft Office 365

Outlook integration broken after client changed all their user's email address domain

Customer changed there email address domain for all their users from @abc.com to @xyz.com and since then the outlook integration has stopped working.



ERROR
-----------------------
Side panel shows this error on opening: 'The user is already associated with another account. (ZPS_365-5685024)'.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.