Agent Console with SSO Enabled May Get a Blank Page Initially when Directly Navigating to Any URL Other Than Home
(Doc ID 2877908.1)
Last updated on JUNE 28, 2022
Applies to:
Oracle Commerce Cloud Service - Version 22.1.10 and laterInformation in this document applies to any platform.
Symptoms
When directly navigating to a page other than home page /occs-agent directly, it may get a blank page, and the browser address bar shows https://<server>/occs-agent/apc#!/redirect?redirectURL=<target path>. Refreshing doesn't help. However, navigating to the same URL again will load the page correctly.
Reproducible Steps
1. Login through SSO
2. Navigate to an order details page at https://<server>/occs-agent/AgentOrderDetails/<order id>
Notice the page is blank and the address bar shows https://<server>/occs-agent/apc#!/redirect?redirectURL=AgentOrderDetails/<order id>
Refresh the page doesn't get the correct page
3. Navigate to https://<server>/occs-agent/AgentOrderDetails/<order id> again, and it will load the page correctly.
Indeed, navigating to any page directly after initial time will work fine.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |