Oracle Fusion Learning Cloud: Unable to Withdraw from Learning Successfully (Doc ID 2878176.1)

Last updated on APRIL 02, 2024

Applies to:

Oracle Fusion Learning Management Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

The system is set up to require approval when a user withdraws from Learning. However, for certain learners, the withdrawal is not processed.

The Withdrawal transaction does not get assigned for approval
The Transaction Console either does not show the transaction (eg. search by "Learning Assignment Withdrawal"), or in some cases, shows the transaction, but it is not assigned to anyone
The approver does not get the withdrawal notification (either by the bell icon, or by email)

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In this Document

Symptoms

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