When Selecting The Live Window A Blank Page Shows 'No Active Tabs'
(Doc ID 2878356.1)
Last updated on AUGUST 29, 2023
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.22.04.0 to 11.13.22.04.0 [Release 1.0]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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On the service request page when selecting CTI to open the live window a blank page is seen with the text 'No active tabs'
EXPECTED BEHAVIOR
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Expect that the user can login to CTI
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Fusion
2. Navigate to Service request page
3. Select the icon for CTI.
4. Blank page is displayed with 'No active tabs' text
Changes
The problem started after the 22B update
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |