My Oracle Support Banner

Not Able To Use SOAP/REST API With SSO User In OAC Environment, Fails With Error "Failed to log into BI Publisher: invalid username or password" (Doc ID 2878689.1)

Last updated on FEBRUARY 04, 2024

Applies to:

Oracle Analytics Cloud - Version January 2022 (6.4) and later
Information in this document applies to any platform.


As per the requirement, need to extract data out of OAC(Oracle Analytics Cloud) using rest or soap service.

Example URL:


report path:

/Field Service/Field Activity Report.xdo

Both SOAP and rest calls in OAC were failing for Run Report Service, where the user was able to login from UI 


Steps followed


1. Have OAC environment configured with SSO (Single Sign-On security)

2. Under Developer's guide for Oracle Business Intelligence Publisher ->  In Chapter "1.2 Accessing the WSDLs" under "Introduction to BI Publisher webservices"

   Use, ReportService- v2/ReportService. This is the report service

   WSDL: http://<host>:<port>/xmlpserver/services/v2/ReportService?wsdl

   Replace the host and port as per the environment

3. Create a SOAP Request in SOAPUI tool

    Use the above wsdl file

4. Navigate to 'Run Report' Method

Expand it to view the 'Request1' and double click on it

There will be lot of attributes in this wsdl, in which not all of them required, few of them are required and most of them are optional. Kept few of them required such as

Under reportrequest

-> reportabsolutepath

-> attributeFormat

-> attributeLocal

-> attributeTemplate

5. Modify the userID and password as per 

   Refer the attached screenshot "SOAPUI_CONTENT", this has details on what are all required

6. Path should be like /foldername/reportname.xdo/, and replace the userID and password as per your environments

Report Name is cases sensitive. The result will be sent is base 64 encoding, for which you have to use base 64 decoder

7. Test execution


Fails with error

Failed to log into BI Publisher: invalid username or password.

 Further reviewing the bipublisher.log, shows below specific errors

[BISecurity] [] [OBI-SEC-00020] The specified user credentials could not be authenticated.[[


Caused by: OBI-SEC-00020





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.