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RPAS Cloud: Manage Directory Contents Results in Error "customerFilesMgr failed with error code 98. OSFileException: Could not open file" (Doc ID 2879908.1)

Last updated on JANUARY 15, 2024

Applies to:

Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service Plus - Version 19.0 and later
Oracle Retail Assortment & Item Planning Fashion Soft Lines Cloud Service - Version 19.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 19.0 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 19.0 and later
Information in this document applies to any platform.

Symptoms

There is a BDI process that transfers files to RPAS SFTP. The batch is failing with this error:

<B 2022Jun28 22:22:20.904> Note: Logs displayed below uses Universal Coordinated Time(UTC).
<E 2022Jun28 22:22:21.035> Caught exception - OSFileException: Could not open file 'ftp_incoming/cloud/rms_prod.csv.ovr'. (Unix's errno 13; Permission denied)
<E 2022Jun28 22:22:21.035>
<E 2022Jun28 22:22:21.035> With stack trace
<E 2022Jun28 22:22:21.035>
<E 2022Jun28 22:22:21.035>
<E 2022Jun28 22:22:21.035> customerFilesMgr failed with error code 98. OSFileException: Could not open file 'ftp_incoming/cloud/rms_prod.csv.ovr'. (Unix's errno 13; Permission denied)

Cause

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