How to Create Service Requests in My Oracle Support ( MOS) for Oracle Retail Data Store Cloud Services
(Doc ID 2882609.1)
Last updated on AUGUST 25, 2023
Applies to:
Oracle Retail Data Storage Cloud ServiceOracle Retail Data Compute Cloud Service
Information in this document applies to any platform.
Purpose
An Oracle Retail Data Store subscription is composed of two parts:
- Oracle Retail Data Compute Cloud Service – this portion of the subscription covers compute resources available to the cloud service and allows a retailer to add compute to their solution as necessary for their extensions.
- Oracle Retail Data Storage Cloud Service – this portion of the subscription covers data storage resources available to the cloud service and allows a retailer to add storage to their solution as necessary for their extensions.
Customers have an option of creating service request in the MOS Customer Portal or the MOS Customer Cloud Portal against either product. This document provides guidelines on how to reports issues to Oracle Support to ensure they are routed to the appropriate Support team.
Scope
Oracle Retail Data Storage Cloud Service
Oracle Retail Data Compute Cloud Service
Details
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