Service connection fails with error "Received fatal alert: protocol_version" from the VBCS application (Doc ID 2883543.1)

Last updated on DECEMBER 03, 2023

Applies to:

Symptoms

Issue noticed that the VBCS application calling a service connection fails with 'Received fatal alert: protocol_version'. However, the same service connection was working fine previously.

Error:
actionChain.js:595 [VB (INFO), /vb/action/actionChain]: Chain xxxx starting action step xxxx with parameters: {} setup: (completed in 7 ms)
fireDataProviderEventAction.js:441 [VB (INFO), /vb/xx/fireDataProviderEventAction]: FireDataProviderEventAction called with a mutation event for operations: ["add"] and payloads: [{"data":[{"id":"xxxxx","severity":"error","detail":"A problem was reported making a SSL connection because of 'Received fatal alert: protocol_version'","autoTimeout":-1}]}] respectively.
fireDataProviderEventAction.js:140 [VB (WARN), /vb/xx/fireDataProviderEventAction]: No keys were specified in the event payload for the mutation operation add . Attempting to build keys from data.
assembleKeysFromData @ fireDataProviderEventAction.js:140
(anonymous) @ fireDataProviderEventAction.js:222
fireEvent @ fireDataProviderEventAction.js:211
perform @ fireDataProviderEventAction.js:453

And browser showed below HTTP response

"response": {
"status": 502,
"statusText": "Bad Gateway",
"httpVersion": "HTTP/1.1",

Cause

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