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Sync server utility is throwing connect timeout issue (Doc ID 2885888.1)

Last updated on JULY 28, 2022

Applies to:

Oracle Content Management - Version 20.4.1 and later
Information in this document applies to any platform.

Symptoms

We are using OCE toolkit content sync server utility for content publishing from Stage environment to DC and DR environment using asset publishing event webhook.

Sync server is running in cloud VM. Webhook from stage environment is not able to communicate to publishing server where sync server is running and below error is noticed

ERROR
-------
See the following error: "status": -1,
  "error": "Connect to [VM_IP]:[PORT] [/[VM_IP]] failed: connect timed out",
  "cause": "connect timed out"

Cause

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In this Document
Symptoms
Cause
Solution
References


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