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After Adding Help Desk Employee Via CC Field In Email To Contacts Tab Of SR - Why Employee Cannot See SR? (Doc ID 2890090.1)

Last updated on SEPTEMBER 26, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Goal

On : NA version, Help Desk

After Adding Help Desk Employee Via CC Field In Email To Contacts Tab Of SR - Why Employee Cannot See SR?

After testing SR creation using inbound email functionality and CC'd a person that had only an Employee role (removed all other roles). Since this person was CC'd on the email, it added them to the Contacts tab. The employee checked for the SR but they could not find the SR.

If a person is added as a Contact to an SR, should they have visibility to the SR? 
 

Solution

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Goal
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