Queues Capacities List Of Multiple Queues Hyperlinks Always Displays The First Queue Selected Not The Queue Selected (Doc ID 2890419.1)

Last updated on SEPTEMBER 09, 2022

Applies to:

Symptoms

On : 11.13.22.07.0 version, Queues

ACTUAL BEHAVIOR
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Queue Capacities List Of Multiple Queues Hyperlinks Always Displays The First Queue Selected Not The Queue Selected

Using an agent that is associated with more than one queue. From the Queues>Edit Capacities screen, displays the list of queues to which the agent is associated. 

If you click the second or subsequent link, observe you will be taken to the edit screen for the first queue you selected, not the one you selected.

EXPECTED BEHAVIOR
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Expected each queue hyperlink should display the record selected

STEPS
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The issue can be reproduced at will with the following steps:

Use an agent that is associated with more than one queue.

1. Navigate to Service

2. Click Queues

3. Click Capacities.

4. In the Edit Capacities screen, select individual that is associated to multiple queues and then click on 'Apply'.

5. The list of agents in that edit screen also displays the list of queues to which the agent is associated. Each queue in the list is a hyperlink to the Edit Queue screen.

6. If you click the second or subsequent link, observe you will be taken to the edit screen for the first
queue you selected, not the one you selected.

Cause

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