Can REST API Be Updated To Ignore Case Sensitive When Updating (PATCH) Service Requests Using REST APIs?
(Doc ID 2890617.1)
Last updated on SEPTEMBER 26, 2022
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.22.04.0 and laterInformation in this document applies to any platform.
Goal
On : 11.13.22.04.0 version, Service Request
Service Request REST API patch case sensitive
Using the Service request REST API to update SRs to support automation process. The challenge is the REST API is case sensitive, so individual (person) names have to be an exact match, including case.
Can REST API Be Updated To Ignore Case Sensitive When Updating (PATCH) Service Requests using REST APIs?
Example of a the REST call using Postman:
URL
PATCH https://<domain_name>.oraclecloud.com/crmRestApi/resources/latest/serviceRequests/<SR_number>
Body (JSON): {"AssigneePersonName": "<
Error received: Applying List binding LOV_AssigneePersonName with given set of values leads to no matching row for a row of type :ServiceRequestRest, key oracle.jbo.Key[<SR_ID>]
The SUI does not find a matching name.
Solution
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In this Document
| Goal |
| Solution |
| References |