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Automatic SR Queue Assignment Not Working (Doc ID 2894324.1)

Last updated on SEPTEMBER 26, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.04.0 version, Service Request

ACTUAL BEHAVIOR
---------------
Automatic SR queue assignment not working

SR queue assignment not working. Run queue assignment is working fine but the automatic queue assignment is not working. 


EXPECTED BEHAVIOR
-----------------------
Expected queue to be assigned to SR automatically

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create SR

2. Click Save and Continue

3. Observe queue field is blank

Cause

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In this Document
Symptoms
Cause
Solution


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