API Merge Call Creating Duplicate Entries In To Profile List
(Doc ID 2895318.1)
Last updated on SEPTEMBER 29, 2022
Applies to:
Oracle Responsys Marketing Platform Cloud Service - Version 6X and laterInformation in this document applies to any platform.
Symptoms
When a Merge Record request comes from API, instead of updating existing record API request is creating a new record in to Profile list in Responsys
The issue can be reproduced with the following steps:
1. Request Comes from API to update existing
2. Below is the "mergeRule" in request payload
Couple of Examples with same Customer Id and Email Address
RIID_ CUSTOMER_ID_ EMAIL_ADDRESS_
xxxxxxxx e11e5275b30f6c37cda95af9ee955db6 abc@company.xx
xxxxxxxx e11e5275b30f6c37cda95af9ee955db6 abc@company.xx
xxxxxxxx 0c4fc0f05a7b6ad1919ec57fddf1b3a8 xyz@xxxx.com
xxxxxxxx 0c4fc0f05a7b6ad1919ec57fddf1b3a8 xyz@xxxx.com
xxxxxxxx 32f7e3068c66d6a3859d49c4348f65c6 xxx@xxxx.com
xxxxxxxx 32f7e3068c66d6a3859d49c4348f65c6 xxx@xxxx.com
xxxxxxxx 92d3b0a60cb2fd71b082b9bbbb65be65 xxxx@xxxx.com
xxxxxxxx 92d3b0a60cb2fd71b082b9bbbb65be65 xxxx@xxxx.com
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |