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API Merge Call Creating Duplicate Entries In To Profile List (Doc ID 2895318.1)

Last updated on SEPTEMBER 29, 2022

Applies to:

Oracle Responsys Marketing Platform Cloud Service - Version 6X and later
Information in this document applies to any platform.

Symptoms

When a Merge Record request comes from API, instead of updating existing record API request is creating a new record in to Profile list in Responsys

The issue can be reproduced with the following steps:

1. Request Comes from API to update existing 
2. Below is the "mergeRule" in request payload

Couple of Examples with same Customer Id and Email Address

RIID_                  CUSTOMER_ID_                    EMAIL_ADDRESS_
xxxxxxxx e11e5275b30f6c37cda95af9ee955db6  abc@company.xx
xxxxxxxx e11e5275b30f6c37cda95af9ee955db6  abc@company.xx

xxxxxxxx 0c4fc0f05a7b6ad1919ec57fddf1b3a8    xyz@xxxx.com
xxxxxxxx 0c4fc0f05a7b6ad1919ec57fddf1b3a8    xyz@xxxx.com

xxxxxxxx 32f7e3068c66d6a3859d49c4348f65c6  xxx@xxxx.com
xxxxxxxx 32f7e3068c66d6a3859d49c4348f65c6  xxx@xxxx.com

xxxxxxxx 92d3b0a60cb2fd71b082b9bbbb65be65 xxxx@xxxx.com
xxxxxxxx 92d3b0a60cb2fd71b082b9bbbb65be65 xxxx@xxxx.com

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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