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New Fonts Don't Render In Document Designer Preview After Installation (Doc ID 2895776.1)

Last updated on JANUARY 30, 2023

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 22 B Patch 6 and later
Information in this document applies to any platform.

Symptoms

After installation of new fonts, the font can be selected and can be used in document designer. However, when attempting to preview the document the new font is not rendered in the browser UI.  Reviewing the printserver_stdout_dd.logs will show the following errors when attempting to preview the document


[DEBUG]: AntennaHouse - Converting FO to PDF
axfo.getExternalXSLT() =
ErrorLevel = 1
ErrorCode = 23425
Missing font family: '<FONT NAME HERE>'
ErrorLevel = 1
ErrorCode = 23425
Missing font family: "<FONT NAME HERE>"
ErrorLevel = 2
ErrorCode = 10753
Unknown FO element: 'text'.

Changes

 A new font was installed on the site

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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