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POM UI Is Not Opening with Error "Cannot Authenticate the user account. Contact your system administrator" (Doc ID 2896769.1)

Last updated on SEPTEMBER 20, 2022

Applies to:

Oracle Retail Merchandising Foundation Cloud Service - Version 22.1 and later
Information in this document applies to any platform.

Symptoms


User is getting error "Cannot Authenticate the user account. Contact your system administrator" while login in POM application.

This user experiencing this issue is one that is used for BOT automation.

Note: User is able to login in Incognito mode with same credentials.

 

Cause

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In this Document
Symptoms
Cause
Solution


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