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Overdue Email Notifications Are Not Received (Doc ID 2898579.1)

Last updated on SEPTEMBER 27, 2022

Applies to:

Primavera Unifier Cloud Service - Version 21.12.7.0 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
---------------
 When trying to set up overdue email notifications for the tasks that are expiring, users do not receive any overdue email notifications even after the task is overdue.


EXPECTED BEHAVIOR
-----------------------
The users should receive an email notifications for overdue tasks.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log into the environment
  2. Go to the affected shell
  3. Change to Admin mode
  4. Navigate to Setup > Business process (BP)
  5. Find the task
  6. Notice that it is overdue
  7. Check that the user did not receive the required notification




Cause

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In this Document
Symptoms
Cause
Solution
References


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