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Agent Not Able To View The Summary And Edit Fields in NextGen HRHD (Doc ID 2898645.1)

Last updated on DECEMBER 22, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.07.0 version, Help Desk

ACTUAL BEHAVIOR
---------------
HelpDesk Agent not able to see the summary

EXPECTED BEHAVIOR
-----------------------
HelpDesk Agent should be able to see the summary

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Assign SR to HelpDesk Agent
2. HelpDesk Agent logs in
3. Opens the Assigned SR

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the summary of the SR.

Cause

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In this Document
Symptoms
Cause
Solution
References


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