Fusion Benefits: Print Option For Employee Direct Access Page Is Not Working (Doc ID 2899071.1)

Last updated on OCTOBER 25, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When a user attempts to access their Benefits Confirmation to print (by clicking the Print button on the My Benefits page), no data is returned.
This issue only occurs with custom Employee Self Service role.

EXPECTED BEHAVIOR
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Once the Print button is selected, a .pdf file should return.  Expect the custom role to work in the same way as the seeded Employee Self Service role.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Fusion Application > Me > Benefits > Your Benefits.
2. Click the Print button.
No data or files are returned.

Cause

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