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Adapter is Going Down with "ORA-01591: lock held by in-doubt distributed transaction" Error (Doc ID 2902022.1)

Last updated on OCTOBER 12, 2022

Applies to:

Oracle Retail Integration Cloud Service - Version NA and later
Information in this document applies to any platform.

Goal

In Oracle Retail Integration Cloud Service (RICS), adapters are going down with below errors and not coming up:

Caused by: org.eclipse.persistence.exceptions.DatabaseException:
Internal Exception: java.sql.SQLException: ORA-01591: lock held by in-doubt distributed transaction 10.30.163196
....
Caused by: oracle.retail.rib.common.exception.PersistenceException: Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.6.7.v20190604-418f1a1c56): org.eclipse.persistence.exceptions.DatabaseException
Internal Exception: java.sql.SQLSyntaxErrorException: ORA-02049: timeout: distributed transaction waiting for lock
 

Solution

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