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Incomplete Items Of Data Steward Dashboard Resulting In ORA-01476 Divisor Is Equal To Zero Error (Doc ID 2902150.1)

Last updated on OCTOBER 24, 2022

Applies to:

Oracle Retail Merchandising Foundation Cloud Service - Version 19.3 to 19.3 [Release 19.3]
Information in this document applies to any platform.


When attempting to search Incomplete Items in the Data Steward Dashboard, the following error occurs.

sql_lib.create_msg message:@0PACKAGE_ERROR@1ORA-01476: divisor is equal to zero@2RMS_OI_DATA_STEWARD.SETUP_INCOMPLETE_ITEMS

ORA-01476: divisor is equal to zero

The issue can be reproduced at will with the following steps:
1) Login to MFCS
2) Configure Report Options for Incomplete Items Report setting Locations as Required and the other fields as either Optional or No
3) Select Reports > Data Steward Dashboard> Enter a department where there are items which have been ranged as well as items which have not been ranged
4) Click Search
5) Note the Incomplete Items panel does not show the items which have not ranged (incorrect)
6) See above error in logger_logs table.


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