My Oracle Support Banner

ERROR Message 403 Forbidden On HR Help Desk Pages (Doc ID 2902768.1)

Last updated on AUGUST 30, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version and later
Information in this document applies to any platform.


 ERROR Message on HR Help Desk pages

An "Error" message pops up at the bottom of the page every time users access Next Gen HR Help Desk pages. However, all features function properly. Users click OK on the error to continue working.


1. Go to Help Desk.

2. Select Help Desk Requests.

3. In command line, select My Open Help Desk Requests

4. Open any existing SR.

5. Observe, "ERROR" at bottom of page.



Issue happened after migrated changes from TEST (where Visual Builder is) to DEV1. Error only happening in DEV1.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.