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HR Help Desk Primary Point Of Contact Field Is Blank On Service Request Creation Page For Some Employees (Doc ID 2903336.1)

Last updated on DECEMBER 05, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.07.0 version, Service Request

ACTUAL BEHAVIOR
---------------
HR Help Desk Primary Point Of Contact Field Is Blank On Service Request Creation Page for Some Employees

EXPECTED BEHAVIOR
-----------------------
Primary Point of Contact field should be populated with the logged in user

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Help Desk > HR Service Requests
2. Create new SR
3. Observe Primary Point of Contact Requestor field is null for user

Cause

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In this Document
Symptoms
Cause
Solution
References


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