HR Help Desk Primary Point Of Contact Field Is Blank On Service Request Creation Page For Some Employees
(Doc ID 2903336.1)
Last updated on DECEMBER 05, 2022
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.07.0 version, Service Request
ACTUAL BEHAVIOR
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HR Help Desk Primary Point Of Contact Field Is Blank On Service Request Creation Page for Some Employees
EXPECTED BEHAVIOR
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Primary Point of Contact field should be populated with the logged in user
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator > Help Desk > HR Service Requests
2. Create new SR
3. Observe Primary Point of Contact Requestor field is null for user
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |