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Discount Value By Email (Doc ID 2904141.1)

Last updated on NOVEMBER 19, 2022

Applies to:

Oracle Commerce Cloud Service - Version 22.3.4 and later
Information in this document applies to any platform.

Symptoms

Order confirmation email template shows zero discount amount when an item level promotion is applied while placing order. And according to the readme.txt file, this field should contain {data.discount (string)} the discount value.

Discount amount in order confirmation email template shows correct data for Order level promotions and Shipping level promotions


EXPECTED BEHAVIOR
-----------------------
Order confirmation email should contain required data.

STEPS
-----------------------
The scenario can be reproduced at will with the following steps:
1. Open URL storefront
2. Created an account and login 
3. Choose an item to buy
4. Apply item level promotion
5 - Go to Checkout and place order
6 - See if you have received an email with the discount amount informed


Changes

 Item level promotion is created and applied while placing an order

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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