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RPAS Cloud: How to Resolve Access to New Environment That Results in Error "This site can't be reached" (Doc ID 2904175.1)

Last updated on OCTOBER 20, 2022

Applies to:

Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service Plus - Version 19.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service Plus - Version 19.0 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 19.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 19.0 and later
Information in this document applies to any platform.

Goal

The newly provisioned bootstrap environment is not allowing access for the assigned Admin user (from welcome letter). Attempts to log into bootstrap domain result in browser message "This site can't be reached" or "Can't reach this page ... took too long to respond". How can this be resolved?  

Solution

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