My Oracle Support Banner

RPM-upload-download Feature Remains Stuck in NEW Status (Doc ID 2904221.1)

Last updated on OCTOBER 21, 2022

Applies to:

Oracle Retail Pricing Cloud Service - Version 22.1 and later
Information in this document applies to any platform.


Promotions, price change upload-download feature is not working. It remains stuck in NEW status.

Steps to reproduce:
1. Search for a promotion or a price change.
2. Download or upload the template.
3. Navigate it to Review Status screen. Note it just remains in NEW status.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.