My Oracle Support Banner

OCI Secure Desktops: Troubleshooting Guide (Doc ID 2904322.1)

Last updated on SEPTEMBER 26, 2024

Applies to:

Oracle Secure Desktop - Version All Versions and later
Information in this document applies to any platform.

Purpose

The purpose of this document is to assist with troubleshooting an issue with the OCI Secure Desktop product.

NOTE: Some known issues with OCI Secure Desktops are documented at https://docs.oracle.com/en-us/iaas/secure-desktops/known-issues.htm

  

 

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 General Troubleshooting Tips
 Pool Creation Troubleshooting Tips
 Desktop Startup Troubleshooting Tips
 Pool Operations Troubleshooting Tips
 Network Troubleshooting Tips
 Installed Client Log File
 Viewing Desktop Error Messages
 Collect logs when creating a Desktop Pool
 Collect logs when configuring an ORM Stack for OCI Secure Desktops
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.