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Unable To Initiate A Manual Backup For PaaS Services due to a change on Sudoers file (Doc ID 2906559.1)

Last updated on DECEMBER 15, 2023

Applies to:

SOA Suite Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms



Customer was unable to initiate a manual backup for PaaS Services. When they were trying to initiate a Backup for SOA CS & MFT CS PaaS services, they were getting the below error:


"PSM-BKP-50103: Execution of the validate VM access operation failed with exception. If the problem persists, contact Oracle Support Services."


Logged into the paas server. They were not able to do a "sudo".



Cause

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In this Document
Symptoms
Cause
Solution
References


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