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How to Assign SR Created Throgh Inbound Email to a Special Category Based on Words in SR Title (Doc ID 2907381.1)

Last updated on AUGUST 30, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Goal

You want the SR which is received through email to be assigned to a special category according to certain words found in subject, so the assignment rule can assign it to a special queue and resource.
 

Solution

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In this Document
Goal
Solution


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