How to Assign SR Created Throgh Inbound Email to a Special Category Based on Words in SR Title
(Doc ID 2907381.1)
Last updated on AUGUST 30, 2023
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.22.07.0 and laterInformation in this document applies to any platform.
Goal
You want the SR which is received through email to be assigned to a special category according to certain words found in subject, so the assignment rule can assign it to a special queue and resource.
Solution
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In this Document
Goal |
Solution |