How to send notification when a new SR message is created (Doc ID 2908495.1)

Last updated on AUGUST 30, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Requirement is to

send email and bell notification to SR Primary Contact if a new message is created by an agent

send email and bell notification to SR Owner / Agent if a new message is created by any body else

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