How to send notification when a new SR message is created
(Doc ID 2908495.1)
Last updated on AUGUST 30, 2023
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.22.07.0 and laterInformation in this document applies to any platform.
Goal
Requirement is to
send email and bell notification to SR Primary Contact if a new message is created by an agent
send email and bell notification to SR Owner / Agent if a new message is created by any body else
Solution
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In this Document
Goal |
Solution |
References |