How to Assign an Owner to a SR in Next Generation HR Helpdesk (Doc ID 2908565.1)

Last updated on APRIL 22, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.10.0 and later
Information in this document applies to any platform.

There are two ways that SR's can be assigned in Next Generation HR Helpdesk, automatically and manually. This is discussed in:

"Implementing Help Desk" Chapter 6, Overview of Work Assignments

https://docs.oracle.com/en/cloud/saas/applications-common/22d/farhd/overview-of-work-assignments.html#s20058528

Out of the box (with no customization for automatic assignment), Sr's can be assigned using the manual option.

This note discusses how a SR can be assigned manually.

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