My Oracle Support Banner

How to Assign an Owner to a SR in Next Generation HR Helpdesk (Doc ID 2908565.1)

Last updated on NOVEMBER 17, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.10.0 and later
Information in this document applies to any platform.

Goal

There are two ways that SR's can be assigned in Next Generation HR Helpdesk, automatically and manually.   This is discussed in:

"Implementing Help Desk" Chapter 6, Overview of Work Assignments

https://docs.oracle.com/en/cloud/saas/applications-common/22d/farhd/overview-of-work-assignments.html#s20058528

Out of the box (with no customization for automatic assignment), Sr's can be assigned using the manual option.

This note discusses how a SR can be assigned manually.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.